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FREQUENTLY ASKED QUESTIONS
Is consultation complimentary?
Yes. We offer a complimentary initial consultation to discuss your needs. During the consultation, we will assess your requirements, answer any questions you have and provide initial recommendations and insights tailored to your event.
What types of payments are acceptable?
To ensure smooth and efficient payment processing, we accept cash and e-transfer only. This makes it convenient for both parties involved.
Where is setup?
We suggest a variety of locations to suite our customers events. We are also happy to work with our clients to accommodate both private or public locations of their choice.
What is your cancellation policy?
We do not offer refunds, but under certain circumstances like severe weather we will let our customers reschedule their event to another date.
When should I request a booking?
It is advisable to contact us as early as possible to secure our services and allow ample time for planning and preparation. We require at least 72 hours before your event to organize the details. Please call or email us if you are booking within the 72 hour window.
Do I require a deposit to secure the date?
Yes, we require a deposit of 25% after the consultation to confirm your event date.
Is setup included?
Yes. Our team will coordinate setup before your event. If you are using any of our rental items, takedown will also be included after your event.
Do you offer day of coordination?
Yes, we occasionally offer day-of coordination services. If you already have your event planned and you would like us to handle the coordination for you, reach out and we can make it happen.
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